We often talk about how important it is to fix potential car problems rather than letting them fester and become major issues later. At Milex/Mr. Transmission we want to help educate our customers about the proper care for their vehicle. Nobody likes having to spend $1,000 on car repairs when if they had just come in two months earlier after the car first started acting strange, that same bill might have been $100 or less. Unfortunately, if there is a minor problem with a car and you ignore it, it doesn’t fix itself or remain minor. It usually gets worse. It obviously isn’t feasible for anyone to get their car examined by a mechanic every day, and it isn’t necessary. You may or may not know much about cars, but if you know what to look and listen for, you can prevent a lot of potential problems. Mostly, all you need to do is look and listen for anything strange and unusual that your car seems to be doing. Here are thre ... read more
The holiday season often presents a great opportunity for people and businesses to help others who are less fortunate. We are often moved by the spirit of giving and try to make this special time of year for everyone. Mr. Transmission owners Lowell and Cindy Hester are a great example of this desire to help others in their community around the holidays. They participated in their local Toys for Tots campaign, which is a program that distributes toys to children whose parents cannot afford to purchase Christmas gifts. This year the Hesters filled the box with 50 toys and $250 in donations for deserving children in the Atlanta area. “Just the thought of kids not having something for Christmas is heartbreaking,” said Cindy. “It is rewarding to be able to reach out to others for their support and know you’re are doing something ... read more
Some people think that if you’re a franchise owner, that’s it. You own one franchise, and you’re almost a glorified employee who works for the franchisor. You aren’t really a business owner. You can never grow your business. You just have one stand-alone store in the franchise network, and that’s it. But that simply isn’t the case, as you may already know. Some franchise owners end up running businesses that operate and manage several different franchises. You could own a corporation that has five gas stations in a region, six restaurants and three clothing stores. No, it wouldn’t happen overnight, but the point is that some people do take that approach. Those people are often called master franchisees or area developers, and obviously, it takes a long time to get to that stage in one’s career, if you go that route. But the point is, being a franchise owner never means that you can’t grow and expand your business – and we tak ... read more
If you’ve thought many times about starting a business but quickly dismissed the idea, there are probably some logical reasons holding you back. Fear of failure, having the proper guidance and being able to market and sell your product or service could all be reasons why you hesitate in starting your own business. One possible solution to overcoming many of these fears is by looking into franchising. That is, running a business that is part of a regional or nationwide company. As you presumably know, McDonald’s is a franchise. So is Subway, Ace Hardware and Circle K. In fact, there are over 3,000 types of franchise brands in a wide range of industries. When you own a franchise, you’re the business owner – but it’s a little similar to being a condominium owner. In that situation, you own the property and have a lot of leewa ... read more
The spirit of the holiday season is about more than presents, food and family. The holidays are also a time when we help those who are less fortunate than us. This time of year can be an especially difficult time for families with low incomes or those reeling from a sudden turn in their fortunes. When the holiday spirit moves you to help, it can pay to listen. Mr. Transmission/Milex franchisee Ronnie Weiss has been doing exactly that for more than 25 years. Ronnie has become a fixture in the Houston community not just for his automotive expertise, but for his generous spirit toward his neighbors. He recently assisted a local horse trainer with transmission repairs on her car after health and financial difficulties left her unable to work and pay for the service. We caught up with him ... read more
In order to earn a customer service award, you have to do more than deliver exactly what the customer needs, when they need it. You must go above and beyond the norm to offer an experience unlike any other for each person that enters the store. That’s why this month, we’re highlighting Chris Robinson, owner of the Mr. Transmission/Milex Complete Auto Care in Sycamore, IL. Earlier this year, his location was ranked as the best automotive shop in his area by the Northern Star student newspaper of Northern Illinois University. Chris started his career doing vehicle repairs in automotive dealerships after he graduated high school. He gained experience with several dealerships and out-of-market shops, and also worked at the Chicago branch of AAA. He said this early experience helped him gain an understanding of what would improve the cus ... read more
Damage to your car begins accumulating the moment you drive it off the lot. We all know this, but there are ways to speed up this damage without even realizing it, setting yourself up for some hefty repair bills in the future. Unfortunately, many of the following are common habits, and Milex Complete Auto Care technicians see drivers unwittingly shortening the lives of their cars every day. Here are some of the worst habits we’ve seen, and how you can turn them around to prevent damage to your car. Driving Habit: Letting gas get too low The temptation to drive with a low gas level is pervasive. After all, who wants to take time out of their day to fuel up, or spend the money to do it? Unfortunately, letting your gas level get too low can damage your car in the long term. Here’s why: Over time, sediment can build up in the bottom of your fuel tank ... read more
In late August, southern Texas was pelted with heavy rains, storm surges and high winds, which devastated property in much of the area. Stories are still surfacing of the damage wreaked by Hurricane Harvey, and many experts estimate it will take at least a year for the area to return to normal. Gordon and Carolyn Ricossa and their employees of the Mr. Transmission & Milex Complete Auto Care in Beaumont, TX, found themselves in the thick of the storm with very little in the way of preparation. When Hurricane Harvey first hit the area, Gordon sent all the technicians home to wait it out in safety. That would be the last time they would be able to reach the store for 10 days. The Beaumont store was fortunate to avoid flooding, but all of the roads leading to the shop were closed due to high water for more than week. Once Gordon, Carolyn and their technicians could rea ... read more
A Mr. Transmission Franchisee Reveals How He Achieved His Success How long have you worked with Mr. Transmission?
33 years. I started working there in May 1984. What did you do before coming to Mr. Transmission?
I graduated Mississippi College with a Bachelor of Science degree in Business Administration and Marketing. I then spent my first two years out of college working at a Sherwin Williams store, before being offered a manager position with Mr. Transmission in Jackson in May of 1984. After spending 10 years as Center Manager, I bought the Mr. Transmission store when the previous owner retired. I’ll never forget that moment. It was what I had been working toward for years, and I’ve never looked back. Why did you decide to work at Mr. Transmission and then purchas ... read more
Customer loyalty can be elusive for the average small business owner, and many entrepreneurs struggle to find the secret formula that makes customers want to come back to their business. Jason Kuriger is certainly not among that group. After just four years, Jason’s Mr. Transmission store has become a fixture in his community, and he has a reputation for integrity, honesty and caring that brings people back to his store. According to Jason’s most recent estimates, somewhere between 70 and 80 percent of his customers are repeat visitors, and he makes sure each one feels as though they were the most valued individual in the state of Illinois. Jason entered the automotive industry in 1991, working at a car dealership’s parts and service office. After several years of being in that role and moving ... read more