MR. TRANSMISSION/MILEX: A DAY IN THE LIFE OF A FRANCHISEE

|
08/01/2022
Contents

Choosing the Right Investment

For years, Steve Sargent would board a plane for work on an early Monday morning, return home Friday and prepare for his next trip, losing valuable time with his family. Then, he started to notice a shift in corporate America and found himself on the outside looking in. Although he had found success in the medical and pharmaceutical sales industry, he knew something had to change.

“I said, ‘You know what? I’m going to invest in myself and start a business.’ Automotive has always intrigued me because I have such a high interest in it, and I’m very mechanically inclined. With my marketing background, I realized that the reputation of the automotive repair industry is not that good because a lot of people don’t trust their auto repair shop. I knew I had to be truthful and transparent and take care of the customer,” Sargent said.

That is exactly what Sargent has done at his Cary, North Carolina, location, which is one of the highest-rated auto repair shops in the Raleigh area. Instead of specializing in one type of service like local mom-and-pop shops and other auto repair stores, Mr. Transmission/Milex offers reliable transmission and general auto repair services, making it a one-stop shop.

Sargent, who prides himself on the honest relationships he forms within his business and community, is actively involved in giving back too. “During certain months, if you bring canned goods in for the North Carolina food bank or unwrapped toys for Toys for Tots, you get a discount on your oil change. I’m part of this community, and I want to contribute to the well-being of this community. It makes us feel good, and it makes customers feel good. It’s a win-win,” he said.

moranfamilyofbrands.com

Here’s a glimpse into a day in the life of a Mr. Transmission/Milex franchisee: 6:30 a.m. An hour before opening, Sargent begins administrative work. He monitors the store’s progress toward daily, weekly and monthly goals. He also responds to customers’ messages through the company’s text program.

7:30 a.m. As the store opens, Sargent assigns tasks to employees and moves from the back office to the front of the store to interact with customers and help employees problem-solve. Sargent also helps answer the 60-plus calls the store receives daily.

10 a.m. Sargent continues with administrative tasks, like taking care of warranties, scheduling inspections and making calls. If he doesn’t have a particular part in the store, he will run to a local shop or dealership to ensure that customers are getting fast, reliable service. Sargent also meets with his shop manager, completes margin analyses and even handles the paperwork for the sale of abandoned cars, which can result in a profit.

2 p.m. Throughout the day, Sargent checks on his mechanics and the work being done. Because of the complexity of vehicles, Sargent will take the data his mechanics give him and complete research to develop game plans for his technicians and ultimately provide high-quality service to his customers.

5 p.m. Once the store closes, Sargent finishes the remaining administrative tasks. He backups and shuts down computers, checks over 200 emails he received that day and completes vendor forms.

6 p.m. Sargent drives home to spend time with his wife, Nikki, and their two daughters. He enjoys assisting his youngest daughter with her chemistry homework and helping his wife with tasks around the house.

Story originally published online from Franchise Dictionary Magazine.

Contents

Let's Talk

Single Post Form

A contact us form.

Name
Address

related blogs

05/21/2024
Comparing Automatic and Manual transmissions

Automatic vs. Manual: Which One Should You Choose? Trying to decide between a stick shift or an automatic? Mr. Transmission can help you take a closer look at the ins and outs of both automatic and manual transmissions and give you the lowdown to make a choice that's right for you. What’s the Difference? To […]

Read More
04/01/2024
Matt Crouch

Franchising Gives Family of Veterans a New Mission At the Mr. Transmission/Milex Complete Auto Care location in Kansas City, Missouri, auto repair is a family affair. Matthew Crouch and his family exemplify how military veterans can successfully transition to franchise ownership. Military Background: A Foundation for Success Matthew Crouch, his father Russell, and his brother […]

Read More
03/01/2024
Transmission Replacement

Is It Time to Replace My Transmission? Facing the possibility of needing a transmission replacement can be discouraging, given the complexity and cost associated with the repair. But, if your car is reaching the 100,000-mile mark, it’s time to start planning for the possibility of a big-ticket repair to ensure it continues to run smoothly […]

Read More
11/19/2023
I’m a Mechanic: The Best $100 You Can Spend on Your Car’s Maintenance

You take your vitamins, eat well, exercise and wash your hands to prevent getting sick and going to the doctor’s office, and you should take the same preventative steps with your car. Maintaining your car can extend its life and help prevent major repairs that will cost you a fortune in the shop. Here are some […]

Read More
11/15/2023
BEAT THE CHILL: WINTER CAR PREP

Winter in the United States is no joke for many parts of the country. The snow, ice, and biting cold can be a real challenge, especially for our cars. But with a little bit of prep, you can ensure your vehicle is ready to face the frosty months ahead. Here are Milex Mr. Transmission's recommendations […]

Read More
10/05/2023
I’m a Mechanic: Here Are 8 Money-Saving Car Maintenance Tips for This Fall

With fall just around the corner, now is the perfect time to get your car in tip-top shape for the cooler, stormy months ahead. Taking steps to ensure your car is prepared for the season is crucial to not only ensure your safety but also to save money in both the short and long term. Who better […]

Read More
08/17/2023
BACK TO COLLEGE CAR CARE TIPS

Join our Oklahoma City Mr. Transmission/Milex owner Roman with some car care tips for going back to school as featured on Oklahoma's News 9!

Read More
07/01/2023
Car care tips ahead of expected Fourth of July weekend travel

LOUISVILLE, Ky. (WDRB) -- AAA projects 50.7 million Americans will travel 50 miles or more from home this Independence Day weekend, setting a new record for the holiday. Mr. Transmission in Clarksville joined WDRB Mornings to talk about car care tips. Here are some areas on the car Mr. Transmission professionals recommend checking to ensure […]

Read More
06/08/2023
FIVE RED FLAGS OF LOW TRANSMISSION FLUID

Recognizing the red flags of low transmission fluid levels is crucial for preserving the performance and longevity of your vehicle's transmission system. Mr. Transmission Milex Complete Auto Care have symptoms to keep on your radar. MAINTAINING CAR FLUIDS Fluids play a crucial role in the proper functioning of various systems and components in a car. […]

Read More
04/27/2023
SUMMERTIME RULES OF THE ROAD

As you stock up on sunscreen and prep for fun in the sun, Mr. Transmission Milex Complete Auto Care has a handy list of road trip tips to follow to stay safe this summer. And we’re here to make sure your car is ready for high temperatures. ROAD TRIP TIPS Memorial Day weekend kicks off […]

Read More
1 2 3 20
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram